Who we are

The website address for this blog is:

What personal data we collect and why we collect it


When visitors leave comments on the blog we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the blog, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the blog can download and extract any location data from images on the blog.

Contact forms

Personal data is any information which identifies you personally whether directly (for example, your name) or indirectly (for
example, information about your use of our blog). We may collect the following data about you:

Contact details: your name, email address, and telephone number so that we can contact you in response to an enquiry
you make via our blog that we have from time to time agreed to provide to you;

Correspondence: we collect any additional personal data you may provide to us from time to time if you contact us by
email, letter or telephone, through our blog, by submitting a comment on our blog, or by any other means;

Survey responses: information from surveys that we use for research purposes, if you choose to respond to them;
Transaction details: we or our third party providers will collect information relating to transactions you carry out through
our blog and for the purposes of fulfilling your orders;

Details of visits to the blog: details of your visits to the blog, including, but not limited to, traffic data, location data,
weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the
resources that you access.



If you leave a comment on our blog you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this blog, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.


Embedded content from other websites

Articles on this blog may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


We use analytics cookies to helps us understand how users engage with our blog. An example is counting the number of different people coming to our blog or using a particular feature, rather than the total number of times the blog or feature is used. Without this cookie, if you visited the blog once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our blog was performing and improve it without these cookies.

Who we share your data with

Data from this blog is not shared with any 3rd parties.


How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our blog (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). blog administrators can also see and edit that information.


What rights you have over your data

If you have an account on this blog, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

We retain your personal data for no longer than is necessary for the purposes(s) for which it was provided. What this means in practice will vary between different types of data. Otherwise, we securely erase your personal data from our systems when it is no longer needed.


Where we send your data

Visitor comments and contact form information may be checked through an automated 3rd party spam detection service.


Your contact information

Your contact information is simply provided to help improve customer support

Personal data may be used to be able to provide and improve the support provide to you (for example, where
you have questions about anything you see on the blog).

Additional information

Links to other websites

The blog may contain hyperlinks to websites owned and operated by third parties. This Privacy Policy does not apply to
those other websites. We encourage you to read the privacy statements on the other websites you visit, as they will govern
the use of any personal data you provide when visiting those websites. We do not accept any responsibility or liability for
the privacy practices of such third party websites and your use of such websites is at your own risk.


Social Sharing

This blog uses third party cookies to allow you to share content directly on the social networking/sharing sites like Facebook, Twitter or Google+. Examples would be if you wanted to “like” or “tweet” about something. Please see our “Third Party Cookies” section below for more details.


Third party cookies

Some of the cookies described in the “What Cookies are used on this blog” section above are stored on your machine by third parties when you use our website. Third parties may also read cookies on your browser to collect information or to serve content or advertisements to you. We have no control over these cookies or how the third parties use them. They are used to allow that third party to provide a service to us, for example analytics.

For more information on these cookies and how to disable them, please see:

a. Internet Advertising Bureau website at where you will be able to opt-out of receiving Interest-Based Advertising cookies from some of the third parties listed below; and/or

b. the third party’s individual privacy policy listed below:

Third Party: ZenDesk
Type of cookies: Essential – Zendesk use cookies to allow you to visit the support pages. More information and how to opt out:

Third Party: Google
Type of cookies: Analytics – Google provide anonymised data about the visits made to our blog.
User – Google use cookies to help protect your privacy and help ensure your browsing
activities remain safe.

Social Sharing – Google also store cookies which allow the “Google +” social sharing functionality.

Interest-Based Advertising – Google tools may also collect data for the purpose of interestbased advertising. More information and how to opt out:

Third Party: Facebook
Type of cookies: Social Sharing – Facebook store cookies which allow the Facebook “Like” social sharing functionality but only if you click on the Facebook “Like” button on our blog or log in using your Facebook account. More information and how to opt out:

Third Party: Twitter
Type of cookies: Social Sharing – Twitter also store cookies which allow their social sharing functionality including the “Tweet” function and to generate usage information during your visit to our blog. More information and how to opt out:

If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium’s website.

This policy from time to time so you may want to check it each time you visit our blog. We last changed this policy on 16 December 2013.


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